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AI Document Processing in Insurance Increases Time Efficiency by 90%

Insurance Businesses Improve Customer Experience with AI Document Processing

Industries

Insurance

Technologies

Azure Document Intelligence, Azure OCR

AI Document Processing in Insurance Increases Time Efficiency by 90%

AI Document Processing Help Insurance AMS Overcome Unstructured Data Challenges and Streamline Operations

arieotech is committed to solving business problems with technological solutions. However, that requires deep technical knowledge and a thorough understanding of business functions and operations. Our in-house experts are adept at understanding both and can help find the best technology-fit for you even if it involves distinguishing between aligned technologies such as Artificial Intelligence (AI) and Intelligent Document Processing (IDP). In our recent work with an Insurance AMS, arieotech did just that. 

Challenges

Insurance companies manage over 100,000 documents annually, requiring significant time and effort to process manually. Our client, an Insurance AMS, faced challenges handling high volumes of unstructured data across PDFs like ACORD Forms, Dec Pages, Commission Rates, and Invoices. These documents contained critical policy details, but each PDF had at least 10 pages with 50+ data points per page.

Agents had to manually extract and enter data, leading to inefficiencies. Additionally, unstructured data—spread across varied formats like tables and bullet lists—made it difficult to retrieve relevant insights. This unstructured data was present in insurance contracts, medical claims, and policy correspondence, all of which were formatted differently by each carrier.

The reliance on manual document handling resulted in:

  • High processing time and valuable lost manhours
  • Increased chances of data alteration and loss
  • Degraded document quality due to repeated scanning
Solution

arieotech streamlined AI Document Processing by integrating Microsoft’s ‘Document Intelligence’ with advanced Optical Character Recognition (OCR). This AI-driven automation improved data accuracy and reduced document digitization errors. Key benefits included:

  • Faster Data Extraction: Critical information from unstructured documents was extracted in 2-3 minutes instead of 30-60 minutes.
  • Automated Document Classification: A smart model ensured that forms were uploaded in the correct folders, enabling faster retrieval.
  • Single Scanning Point: Ensured document quality and legibility remained intact.
  • AI-Friendly Data Formats: Structured JSON and CSV outputs enabled seamless AI-powered insights.
Impact

Scanning Time Reduced by Over 90%

Consistent Data Across 50+ Formats

AI-Optimized, Digitized PDFs for Seamless Integration

Automated Document Classification for Easy Retrieval

At arieotech, we understand that businesses require precise technology alignment to optimize operations. In the case of this Insurance AMS, AI Document Processing emerged as the perfect solution to process high volumes of unstructured data efficiently.

AI Document Processing Unlocks Hidden Data in Insurance Workflows

Insurance companies have long struggled with legacy document intake solutions that force them to choose between speed and accuracy. AI Document Processing eliminates these inefficiencies by automating time-consuming tasks like data extraction, classification, and document validation.

Leading insurers now leverage AI-powered document automation to process:

  • Claims Forms
  • Underwriting Files
  • Policy Documents
  • Medical Records

By automating document workflows, Document Processing helps insurers unlock hidden insights from unstructured data, providing faster access to critical information.

Transform Insurance Document Processing with AI

Our AI Document Processing solution helped this Insurance AMS achieve 90% faster document processing, improved compliance, and delivered better customer experiences.

Let arieotech power AI-driven document automation for efficient, error-free, and scalable document management. Get in touch today!

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