Success Stories

Microservices in Insurance increase customer satisfaction

Insurance AMS streamlines operations through innovation

Industries

Insurance | InsurTech

Technologies

microservices, C#, .NET, React JS

Microservices in Insurance increase customer satisfaction

Microservices in Insurance: Enhancing Customer Satisfaction and Streamlining Operations with AMS

Restructuring software architecture can increase efficiency by streamlining the development, testing and deployment processes. arieotech led such a transformation with the implementation of a microservices based architecture for an insurance AMS provider.

Challenge

This Insurance AMS’s offering of a one-stop platform for all insurance needs was highly popular. But tasks such as onboarding of new services and customizing platform features as per client requirements used to take time. Additionally, working with data across varying formats used by different clients meant that the time to initialize tasks and services was protracted. Was there a way to continue to focus on client customization while improving the speed of services offered?

Solution

Our team at arieotech designed a microservices-based architecture for the AMS provider. The deployment of such an agile system with different APIs for different services decreased wait-time to deliver changes based on customer feedback. The time taken to resolve any system issues was also reduced drastically as any change now had to be applied only to the required microservice, and not to the entire system. The company can now offer personalized services, at lightning speed.

Impact

Stable & Scalable

1000+ Reports

Increased Transparency

Improved Operational Efficiency

At arieotech, we understand the need for judicious restructuring of business operations to stay ahead of the competition. The use of microservices architecture can bring about such a restructuring. Microservices drive efficiency through streamlining databases and processes. This can prove especially helpful for players in the insurance industry who must juggle diverse stakeholders such as insurance providers, those covered by group insurance and intermediaries like healthcare providers.

In our recent work with an Insurance AMS company, arieotech was able to deliver just such a streamlining. While the insurance industry’s embrace of microservices has been cautious, the gains to be made by its adoption range from convenience in claims handling to enhanced data security.

The Insurance AMS provider we worked with offered a one-stop platform for all customer needs and tasks: a roster of client information, a repository of policy details and internal modules to handle core functions such as claims handling. But its reliance on a legacy monolithic architecture was slowing it down. Since different insurance providers used different request and response formats, simple tasks such as onboarding new clients posed a challenge. Accessing data across varying formats and databases also meant loss of time, which would be better served in offering customised services.

How microservices streamlined insurance data and operations

To overcome these issues, arieotech designed a microservices-based architecture using C# as the backend programming language on top of the .NET framework. The deployment of microservices meant the use of different APIs for different functions, facilitating quick and easy modifications for optimized service. Our team could deliver the same service across various channels such as Chrome Extensions, websites, npm SDK packages and APIs without needing any duplication of code. In the process, they designed software that is supported by multiple AMSs. The use of microservices also enabled setting up of a unified API as communication between different applications—regardless of their internal structure—was made possible. In addition to all this, our team also provided seamless marketplace access through data centralization.

Faster processes increase customer satisfaction

The deployment of an agile system meant less wait-time to deliver changes based on customer feedback and their unique requirements. It also meant faster resolution of issues as any change now had to be applied only to the required microservice, and not to the entire system. This increased customer satisfaction.

With its team of skilled developers, arieotech was able to streamline business operations by devising and implementing impactful solutions. To bring such lean systems to your organisation, get in touch with us now.

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